FAQ

Welcome! Below are answers to some of the most common questions our customers ask. If you need further assistance, feel free to contact us anytime.

Orders & Products
Q: How do I place an order?
A: Simply browse our products, click "Add to Cart," and proceed to checkout. Once your payment is confirmed, you'll receive an order confirmation email.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so changes or cancellations may not be possible after your order is confirmed. Please contact us ASAP at [apexmart2025@gmail.com if you need assistance.

Q: Do you restock sold-out items?
A: Yes! We try to restock popular items regularly. If something you want is out of stock, feel free to message us or join our newsletter for restock updates.

Shipping & Delivery
Q: How long does shipping take?
A: Delivery times vary by location and shipping method. On average:

Standard Shipping: 5–10 business days

Expedited Shipping: 3–5 business days

International Shipping: 7–21 business days

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Additional customs or import duties may apply depending on your country.

Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships. You can use that link to track your package in real time.

 Payments & Security
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.

Q: Is my payment information secure?
A: Absolutely. Our website uses SSL encryption to protect your personal and payment information. We do not store or share your credit card details.

🔁 Returns & Refunds
Q: What is your return policy?
A: We offer hassle-free returns within [e.g., 14 or 30] days of delivery for most items. Please see our full Return Policy for details.

Q: How do I request a return or exchange?
A: Contact our support team with your order number and reason for return. We'll guide you through the process step-by-step.

Q: When will I receive my refund?
A: Refunds are typically processed within 5–7 business days after we receive your return and inspect the item.

📩 Contact & Support
Q: How can I contact you?
A: You can reach us via:

Email: [apexmart2025@gmail.com]
We're here to help Monday–Friday, 9 AM – 5 PM (Your Time Zone).
Still have questions?
👉 Contact Us — We’re happy to help!